Then a customer will place an order for the Apple genuine parts and tools using the Apple Self Service Repair Online Store. To ensure a customer can safely perform a repair, it’s important they first review the Repair Manual. When an Apple product requires repair, it can be serviced by trained technicians using Apple genuine parts at thousands of locations, including Apple (in-store or by mail), AASPs, Independent Repair Providers, and now product owners who are capable of performing repairs themselves. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”Īpple builds durable products designed to endure the rigors of everyday use. “Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer.
The ability for additional repairs will be available later next year. The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals.
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Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022.
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Apple parts, tools, and manuals - starting with iPhone 12 and iPhone 13 - available to individual consumersĬUPERTINO, CALIFORNIA Apple today announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools.
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